Customer reviews of Empress Car Sales Ltd

By Steve G on 16 October 2020 | Purchase not verified

Poor after service from this dealer.. issues with car from the moment i left the dealer and no communication from them

Reply from Empress Car Sales Ltd on 17/10/20

Hi thanks for such a nice review and we have answered all your questions and each time you have called we have picked up the phone and we have been answering your questions and problems and you have had the car over a month now its not nice to leave a bad review for our company which is not true and also you have had a years warranty and you are welcome to contact the warranty company to solve the issue you have with the vehicle kind regards empress

By James H on 12 October 2020 | Purchase not verified

Had a great experience with the guys at Empress. They were patient, helpful and put my mind at ease. Never trying to over sell or brush over the details. Would recommend and agree they are trustworthy and honest.

By Leonid N on 28 September 2020 | Purchase not verified

Sold me a BM 320d, back brakes fault, steering wheel off balance and looks like someone grew chickens inside. Exterior is like the car's been through WW2, driver's door been forced opened, the steel and door is bent. Broken signal lamp, dents and scratches all over the car. They don't even offer the 14 day cool off period because they kno they'r cars are faulty.Never buy from here. EVER.

By Alan W on 25 September 2020 | Purchase not verified

I had recently a bad experience here. On the phone I asked about warning lights and I was told there are none. But when I had a quick drive, the check engine was on. The guy tried to justify that is because is needed oil change. Then called a mechanic from the next garage, he put a diagnosis, and started to delete the 5 important errors found. Plus the car had scratches, different tires sizes(he said is normal), and you can do just a 10 minutes drive test. So.. just run from it!

By Ollie H on 14 June 2020 | Purchase not verified

Bought a BMW 3 series online from them. The guys were completely honest and showed me the car on FaceTime and sorted out a dent in the bumper before purchase. Really helpful guys and love the car. Next day delivery was brilliant too. Thanks again.

By Stacie S on 14 June 2020 | Purchase not verified

Could not be happier with my car, absolutely love everything about it!! Excellent service provided by Empress Car Sales LTD! They made the process effortless. Everyone there is always so friendly and hope everyone stays safe during this time. Thank you!

By John B on 14 June 2020 | Purchase not verified

Was sold this car with 3 months warranty. On getting home realised there was issues (no brake lights, brakes worn, major oil leak, etc) and was given the run around by the guys there, was told one thing by one guy called and after two weeks of constant calling the supposed manager was extremely rude and unhelpful. I would suggest no one buys a car from this company. They are unwilling to accept any responsibility and very unprofessional once they have your money. Will be taking this matter to ombudsman and trading standards (of which they have none)

By Gary S on 12 June 2020 | Purchase not verified

Totally first class service from the guys at Empress. Discussed and viewed the car over WhatsApp with the car then delivered for my daughter's birthday. The car was presented with flowers which made my daughter's day.

By J W on 11 June 2020 | Purchase not verified

Appalling communication, terrible service. Missed out on what would've been the ideal car for my needs because they were too lazy to send a simple photo of the logbook to confirm their statements.

By Jaya B on 08 June 2020 | Purchase not verified

Really welcoming & friendly I bought a lovely Audi A5 yesterday Brian made you feel like one of his friends a pleasure to deal with. Thank you